How do I connect my watch or Strava to Trait?

You set up connections right in the app: On the home screen, tap Settings → Connections at the top, choose your service and confirm the connection with that provider.

Among others, you can connect:

• Apple Health / Apple Watch
• Garmin
• Strava
• Polar, Coros, Suunto, Fitbit and other services

Once the connection is up, Trait does a one-time import of your activities from the last three months. After that, new activities arrive automatically – normally within seconds to minutes after you save them on your watch. To find out exactly how this works and what you can do if things are delayed, see My activity hasn't shown up in Trait.

What's free and what's Pro?

• Importing (watch or service → Trait) via one connection is free.
• A second simultaneous connection (e.g. Polar and Strava) is Pro – see Can I connect two services at the same time?
• Exporting planned workouts to your watch (Trait → watch) is Pro and works with Garmin and the Apple Watch.

Connecting isn't working? If a loading spinner just keeps spinning after you've given consent with the provider, if you get bounced back into the app without a connection, or if you see a message like "Missing authentication token", the cause is almost always on your phone: the provider's sign-in window isn't opening properly or can't send the confirmation back to Trait. This usually helps:

• Briefly turn off pop-up or content blockers and VPN
• Update Trait and the provider's app (e.g. Garmin Connect) and restart your phone
• Remove Trait from the connected apps on the provider's side (for Garmin, in Garmin Connect) and then reconnect in Trait
• Try a different network (Wi-Fi instead of mobile data or vice versa)

To be honest: we can't reproduce cases like these on our end or fix them from our side – the very same connection is being set up without any trouble by a great many other runners at the same time. So the tips above are your best bet.