Wie können wir helfen?

individuelles-training-oder-zielzeit

Individual training or fixed target time – which plan type should I choose?

With individual training, Trait plans based on where you are today and dynamically adjusts paces and load. With a fixed target time, everything is derived backwards from the target time – so the plan is largely static.

target time, fixed target time, goal time, individual training, plan type, goal mode, enter target time, change target time, dynamic, static, training mode, Light Base All-In, desired time, marathon target time, paces don't fit, paces too fast, plan type

unrealistic goal, warning, warning message, set goal, time frame, lead time, not enough time, marathon in three months, intermediate goal, planned backwards, goal too ambitious, plan over a year, planning horizon, race date, realistic

Trait warns that my goal is unrealistic – what does that mean and what should I do?

Trait checks the gap between your current level and your goal in relation to the time available. If the jump is too big, you'll get a clear warning. We then recommend a more realistic goal or an intermediate goal.

ziel-und-zeitraum

lange-laeufe-und-tapering

Why are my long runs so short, my volume so low and my taper so brief?

Trait always starts from what you can do today and then builds up quickly but with injury prevention in mind. How soon the long runs come and how long the taper is depends on the gap between where you are today and your goal within the available time frame.

long runs, long run, too short, volume, volume increase, taper, tapering, marathon plan, not enough kilometers, weekly mileage, progression, overtraining, injury, plan structure, periodization, lead time, 90 minutes

distance, custom distance, trail, ultra, ultramarathon, 80 km, 100 km, 50 km, 6 km, 3 km, scroll wheel, manual event, race length, half marathon, marathon, 10 km, 5 km, trail running, elevation gain

Which distances can I choose as a goal – and can I do a trail or ultra race?

You can choose 5 km, 10 km, half marathon, marathon or a custom distance from 7 to 80 km. Trail and ultra races are possible up to 80 km; for longer races we recommend using the plan for the maximum distance as a guide.

distanzen-trail-ultra

event-datenbank-manuelles-event

My race is wrong in the event database (date, distance) or missing – what do I do?

Create a manual event with the correct date and distance instead. The event database is no longer maintained and may be out of date; entries there can't be corrected.

event database, event missing, event wrong, wrong date, wrong distance, manual event, add race, race not found, enter race, change race date, set up goal, add event, database outdated, race not in list

mehrere-wettkaempfe-zwischenziele

Can I plan multiple races or intermediate goals?

A Trait plan is always geared towards one goal. You reach intermediate goals by creating plans one after the other – first for the intermediate goal, then for the main goal. This is free and possible as often as you like.

multiple races, intermediate goal, season planning, season planner, two races, tune-up race, test race, prep race, main goal, second goal, race series, goals one after another, multiple goals, plan after plan

recreate plan, delete plan, restart plan, new plan, change plan, free, Free, Pro, training plan page, orange box, change training days, change race date, reset plan, start over, switch plan

Can I recreate my plan – and what does it cost?

Yes, you can recreate a plan any time, for free and as often as you like. Via home screen → orange box → training plan page you'll find the plan settings. Changes to an active plan (training days, race date, moving sessions) are Pro.

plan-neu-erstellen

language, English, German, plan in English, app language, system language, translation, translation error, change language, switch language, mixed language, English terms, localization

My plan is in English even though I use the app in German – why?

Your plan is always in the same language as the app, and the app follows your phone's system language. Individual English terms can occur; a completely English plan in a German app is unusual – in that case, contact us with a screenshot.

plan-sprache

wie-paces-entstehen-und-sich-kalibrieren

How does Trait come up with my paces – and why do they change over time?

At the start, Trait derives your paces from your level and your Feelgood Pace – deliberately only roughly. After that, three mechanisms keep refining them: the data import from your watch, your honest effort rating after every workout, and a heart-rate analysis roughly once a month. Trait suggests adjustments – you decide.

paces, pace, training pace, calibration, Feelgood Pace, level, Checkout, subjective effort, RPE, heart-rate analysis, zones, pace adjustment, suggestion, Pro, fixed target time, personal best, why do my paces change, too fast, too slow

paces wrong, too fast, too slow, pace doesn't fit, training zones wrong, change Feelgood Pace, rate effort honestly, Checkout, Assessment Run, unrealistic target time, paces overridden, enter personal best, calibration, Zone 1, Zone 3

My paces don't fit me (too fast or too slow) – what can I do?

Run the sessions as prescribed for a few weeks, rate your effort honestly and accept the suggestions – the system will settle in. If the easy paces are clearly off, adjust your Feelgood Pace; if the fast paces are off, an Assessment Run (Pro) will help.

paces-passen-nicht

Feelgood Pace, comfortable pace, easy pace, Zone 1, base pace, change Feelgood Pace, Stats, pencil icon, onboarding, beginner pace, centre of Zone 1, conversational pace, easy run pace

What is the Feelgood Pace?

The Feelgood Pace is the speed you'd just head out and run at comfortably. It forms the centre of Zone 1 – all other zones hang off it. You enter it in onboarding; later, Trait can adjust it based on your runs.

feelgood-pace

change paces, set zones manually, adjust training zones, edit Feelgood Pace, pencil icon, Stats, Training Settings, faster slower, set pace, override zones, custom paces, change pace

How can I adjust my paces or training zones manually?

On the Stats page, tap the pencil icon next to the Feelgood Pace, or go to Settings → Training Settings. There you choose "faster" or "slower" – all zones shift together; individual zones can't be changed separately.

paces-manuell-anpassen

training zones, zones, Jog, Easy, Moderate, Hard, VO2max, Sprint, Zone 0, Zone 1, Zone 3, anaerobic threshold, recovery, base endurance, zone overview, what does zone mean, intensity

What do the training zones Jog, Easy, Moderate, Hard, VO2max and Sprint mean?

Trait works with six zones (0–5): Jog (recovery), Easy (base endurance, centre = Feelgood Pace), Moderate (faster base), Hard (around the anaerobic threshold), VO2max and Sprint. All zones are linked and are prescribed as paces.

trainingszonen-erklaert

Assessment Run, assessment, threshold test, performance test, 20 minutes, determine threshold, upper zones, Zone 3, Zone 4, Zone 5, interval paces, tempo runs too fast, Pro, calibrate fast paces, test run

What is the Assessment Run and what does it do?

The Assessment Run (Pro) is 20 minutes at a high but not maximal speed (around 90–95%). From it, Trait roughly determines your threshold and calibrates the fast zones 3–5. It doesn't affect the easy zones 1–2 – that's what the Feelgood Pace is for.

assessment-lauf

paces-nur-14-tage-im-voraus

Why don't my sessions two or three weeks out have paces yet?

That's intentional: paces are usually fixed 14 days in advance, in some cases only 7 days. Sessions further in the future deliberately don't have paces yet, because Trait keeps refining them based on your runs until then.

no paces, missing paces, paces future sessions, 14 days, 7 days, plan without pace, pace missing, upcoming sessions, preview, paces in advance, why no pace shown, plan preview

leistungsdiagnostik-herzfrequenz-zonen

I've had a performance test or train by heart rate – can I enter my zones?

Individual zones or heart-rate ranges can't be entered. Trait controls your sessions via paces, which you can shift faster or slower as a whole. Trait still uses your heart rate: in the monthly analysis as an objective sign of improved fitness.

performance test, lactate test, heart rate, HR zones, pulse zones, heart rate instead of pace, heart-rate training, enter zones, custom zones, threshold, lactate threshold, heart-rate analysis, chest strap, manual zones, training control

plan doesn't adapt, automatic adjustment, rewrite plan, dynamic plan, suggestions, Readiness Score, alternatives, adjustment after workout, feedback after the run, extra strain, fixed target time, individual training, plan doesn't react, flexible training plan

Why doesn't Trait automatically rewrite my plan when I train differently than planned?

Trait advises you but doesn't decide for you: after every workout and regularly in the background, Trait checks whether your plan still fits and makes suggestions. You steer your plan yourself every day via the Readiness Score and the alternatives. Completely rewriting the plan after every deviation would make it worthless.

plan-passt-sich-nicht-an

Readiness Score, readiness, ready, daily form, home screen, drag score down, adjust score, alternatives, extra strain, recovery, tired, regeneration, What's wrong, readiness doesn't react

What is the Readiness Score and what do I do with it?

The Readiness Score on the home screen shows how ready Trait thinks you are for today's training. If you feel worse, drag it down yourself – Trait will then offer you alternatives to today's session. If you're sick or injured, it's also the way to pause your plan.

readiness-score

alternativen-heutige-einheit

I don't feel fit today – what do I do with the planned workout?

Drag the Readiness Score down on the home screen, then tap today's session and choose “Alternatives”. Trait suggests an easier session or a rest day to match how you feel today – but you can still run whatever you like.

alternatives, today's session, replace workout, not fit, tired, slept badly, daily form, easier workout, take a break, Readiness Score, tap session, skip workout, rest day, easier session

krank-verletzt-plan-pausieren

I'm sick or injured – how do I pause my plan and how do I get back into it?

Drag the Readiness Score on the home screen all the way down to 0%, choose “I'm sick” or “I'm injured” under “What's wrong?” and pause your plan. Once you're fit again, let Trait know and decide for or against a return-to-training phase. For vacation there's a different route: pause the plan via the orange box or use the Light training mode.

sick, illness, cold, injured, injury, pause plan, pause, return to training, comeback, fit again, report healthy, What's wrong, readiness 0, training break, missed training, vacation, holiday, stop plan, get back into training, rebuild

wiedereinstieg-rueckgaengig

Can I undo the return-to-training phase after an illness?

No, once chosen, a return-to-training phase can't be undone. The return-to-training sessions last one to two weeks, after which your original plan automatically continues.

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vacation, holiday, trip, travel, time off, pause plan, stop plan, break, orange box, Training plan page, Light training mode, train less, vacation mode, interrupt plan, training break

I'm going on vacation – do I need to pause my plan?

You can pause the plan completely via Home screen → orange box → Training plan page. But usually it's better to simply train less on vacation: set the training mode to Light and switch it back afterwards. The Readiness Score isn't the right route for vacation.

urlaub-plan-pausieren

trainingsmodus-light-base-all-in

What do Light, Base and All-In mean – and where do I change the training mode?

The training mode lets you control your training load at the push of a button: Light removes about two sessions per week and makes the rest easier, Base is the default, All-In adds a session and makes the sessions longer and harder. You can change it via Home screen → orange box → Training plan page. Only available for plans in individual training.

training mode, Light, Base, All-In, control training load, fewer sessions, more sessions, adjust volume, stressful week, work week, orange box, Training plan page, training progress, i icon, individual training, fixed target time, worst case, best case

move workout, move session, different day, swap, swap workout, reschedule, Pro feature, recreate plan, training day, flexible, change date, move session forward, move session back

Can I move a planned workout to a different day?

Yes, moving workouts is a Pro feature. If you move a session, the rest of the plan stays as it is – Trait doesn't rebuild it. Free users can recreate the plan for free at any time.

trainings-verschieben

change training days, weekdays, number of sessions, sessions per week, fewer sessions, more sessions, training frequency, Pro feature, recreate plan, training mode, Light, All-In, weekly rhythm, training rhythm

Can I change my training days or the number of sessions per week?

Changing training days in an ongoing plan is a Pro feature; Free users recreate the plan for free to do so. You control the number of sessions via the training mode: Light removes about two sessions per week, All-In adds one.

trainingstage-aendern

prediction, race prediction, forecast, prediction worse, prediction slower, range, corridor, worst case, best case, target time, goal time, marathon prediction, progress, plateau, stagnating, finish time, prediction not updating, Light Base All-In

Why is my race prediction getting worse even though I'm hitting all my paces?

The prediction is a range between worst case and best case that gets narrower and more honest with every week of training. If it shrinks from the optimistic side, the displayed value can get slower – that doesn't mean you've gotten worse, it means Trait now knows more precisely where you stand.

prognose-wird-schlechter

find prediction, where is the prediction, Stats, statistics, we don't know yet, on race day, on event day, today, target time, Pro, range, corridor, race prediction, forecast, individual training, fixed target time

Where do I find my prediction – and why does it say “we don't know yet”?

The prediction is a Pro feature and is deliberately located in a submenu of the Stats page. At the start it often still says “we don't know yet” because Trait has only seen a few of your sessions. With a plan that has a fixed target time, the time on race day is your goal itself – there's no range there.

prognose-finden

personal best, personal bests, PB, PR, best time, PB wrong, PB not recognised, correct PB, enter your own personal bests, record, 5k PB, 10k PB, half marathon PB, GPS jump, PB paces, delete PB

My personal best is wrong or isn't being recognised – what can I do?

Trait automatically detects personal bests from your activities. Due to faulty raw data (e.g. GPS jumps), this doesn't always work. You can correct wrong values via “Enter your own personal bests”. Important: personal bests have no influence on your training paces.

bestzeit-falsch

importierte-daten-unplausibel

Why does an imported run show implausible values (pace too fast, wrong splits)?

Watches and services only deliver raw data to Trait (GPS points and timestamps), often with gaps, without pauses and with GPS jumps. Trait calculates pace and splits from that as best it can. Implausible values are usually a problem with the data delivered. You can correct distance and duration afterwards in the calendar.

implausible values, wrong pace, pace too fast, wrong splits, data quality, GPS jump, GPS error, raw data, gross time, net time, pause not detected, duration wrong, distance wrong, correct distance, correct duration, edit calendar, watch discrepancy, kilometre splits wrong

andere-sportarten-belastung

How do cycling, strength training, swimming and other sports count towards my training load?

Other sports are imported and count towards your training load. Each activity is assigned to a sport class and receives load points, which are split between endurance impact and muscular impact. Your subjective rating after the workout is decisive. A share counts towards your training progress – but it doesn't fully replace running sessions.

other sports, cycling, strength training, swimming, tennis, alternative training, load, training load, impact, endurance impact, muscular impact, sport class, subjective rating, load points, training progress, cross-training, non-running activity

progress, see progress, Stats, statistics, Stats page, training progress, progress graph, load graph, current form, fitness, heart rate analysis, pace suggestion, feedback after the run, run missing from statistics, statistics not loading, data missing, restart app

How do I see my progress when the prediction barely reacts?

You'll see your progress much better in the graphs and statistics on the Stats page than in the prediction. Other signals: Trait suggests faster paces after the Checkout or in the monthly heart rate analysis when you've gotten fitter. If a run you've just saved is missing from the overview, fully restarting the app usually helps.

fortschritt-erkennen

uhr-oder-dienst-verbinden

How do I connect my watch or Strava to Trait?

On the home screen, tap Settings → Connections at the top, pick your service and confirm the connection. One connection is free; when you connect for the first time, the last three months are imported.

connect, connection, connections, settings, Garmin, Strava, Apple Health, Apple Watch, Polar, Coros, Suunto, Fitbit, import, pair, connect watch, apps and devices, set up connection, authorization

aktivitaet-fehlt-import-dauer

My activity hasn't shown up in Trait – how long does the import take?

Normally a run shows up within seconds to minutes. Delays of a few hours happen occasionally; in the worst case it takes a day. Anything that hasn't arrived by then won't arrive anymore – in that case, manually mark the workout as done.

import, activity missing, run missing, synchronization, sync, delay, takes long, not imported, Garmin import, Strava import, Polar import, Suunto import, Apple Health import, Coros, Fitbit, mark manually, mark as done, limit, evening, calendar

reconnect, disconnect, remove connection, re-link, reset connection, sync not working, several sessions missing, reconnect Garmin, reconnect Strava, reconnect Polar, connection broken, connections

Should I disconnect and reconnect if something is missing?

Please don't for a single missing activity. Reconnecting is only worthwhile if two to three sessions haven't arrived within about a week. Frequent reconnecting strains the connection.

verbindung-neu-verbinden

Apple Watch, watchOS 26, export, workout to the Watch, Watch app, Workout app, workout, not on the watch, Apple Health, Pro, today's workout, sync Watch, Apple Watch workout missing, Fitness app

Why doesn't my planned workout show up on my Apple Watch?

Exporting to the Apple Watch is a Pro feature and strictly requires watchOS 26. Only today's workout is ever sent to Apple's Workout app – sessions for the following days intentionally don't appear yet.

training-auf-apple-watch

apple-watch-falsches-training-abbruch

The Apple Watch starts a different workout or stops in the middle of my run – what's going on?

These are known bugs in Apple's Workout app: sometimes a workout is displayed, but a different one runs when you start it, or it stops during your run. This is down to Apple, not Trait – unfortunately, there's nothing we can do about it.

Apple Watch, wrong workout, old workout, workout stops, aborted, intervals end early, Workout app, watchOS 26, Apple bug, Watch starts wrong workout, cooldown missing, segment missing, Apple Watch problem

Garmin, Garmin Connect, export, workout, workout to the watch, training plan Garmin, not on the watch, Garmin sync, Garmin calendar, week, Pro, Forerunner, Fenix, Venu, Garmin workout missing, planned workout

Why aren't my workouts in Garmin Connect or on my Garmin watch?

The Garmin export is a Pro feature. Trait never sends the whole plan, but roughly the current week to Garmin Connect; towards the end of the week, one or two sessions of the following week are added. Sessions further in the future intentionally don't appear yet.

training-auf-garmin-uhr

export-polar-coros-suunto

Can I export my workouts to a Polar, Coros or Suunto watch?

No. Exporting planned workouts to your watch only works with Garmin and the Apple Watch (Pro). Polar, Coros, Suunto and other services are only connected for importing your runs.

Polar, Coros, Suunto, export, training plan to the watch, export workout, TrainingPeaks, Samsung, Wear OS, Polar Flow, Coros app, Suunto app, import yes export no, transfer workout to watch, Pro

Samsung, Galaxy Watch, Huawei, Amazfit, Zepp, Xiaomi, Mi Fitness, Wahoo, Whoop, Wear OS, Pixel Watch, not supported, connect watch, which watches, compatible, Strava workaround, feature request, integration

My watch (Samsung, Huawei, Amazfit, Xiaomi, Wahoo …) isn't listed – what can I do?

These manufacturers aren't directly connected at the moment. We're aware of the wish but can't give a date. If your watch passes its runs on to Strava, you can connect Strava to Trait; alternatively, use the free in-app tracker.

uhr-nicht-unterstuetzt

geloeschte-aktivitaet-erneut-importieren

Can I re-import a deleted activity?

Generally no. Trait identifies an activity by its timestamp and measurement data and won't take it in again after deletion – not even if you change the title or sport in the source service. Instead, manually mark the workout as done.

deleted, re-import, import again, restore, accidentally deleted, activity gone, trigger import, manual upload, change title, recreate in Garmin, Strava, Polar, recover activity, duplicate

duplicate, double, twice, activity duplicated, run twice, Garmin and Strava, Apple Health Strava, parallel recording, duplicate session, delete, ghost duplicate, display bug, two sources

Why is an activity shown twice?

Usually the same run was imported via two routes, e.g. via Strava and Garmin. Delete one of the two; the other stays. If a run is shown twice even though you don't use two sources, completely restart the app first.

doppelte-aktivitaeten

zwei-verbindungen-gleichzeitig

Can I connect two services at the same time, e.g. Polar and Strava?

Yes. One connection is free, a second simultaneous connection is a Pro feature. Make sure the same run doesn't arrive via both routes, otherwise duplicates are created.

two connections, second connection, multiple services, connect simultaneously, Polar and Strava, Garmin and Strava, Apple Health and Garmin, Pro, free, connections, duplicates, multiple watches

wrong pace, wrong duration, wrong distance, Polar duration wrong, gross time, net time, pause, GPS jump, raw data, implausible, splits wrong, correct, edit, calendar, treadmill, indoor, elevation, imported data wrong

Why are the duration, pace or distance of my imported session wrong?

At their core, watches and services only deliver raw data to Trait (GPS points and timestamps), often without pauses and with GPS jumps. Trait calculates pace and segments from that itself. You can correct distance and duration afterwards: tap the run in the calendar → edit.

importierte-werte-falsch

recording stopped, tracker stops, background, Android, battery, power saving mode, battery optimization, location access, GPS no signal, workout won't start, lost run, app closed, low power mode, pocket, screen off, recording crashes

My recording stops mid-run or when my phone is in my pocket – what can I do?

In most cases your phone shuts down the tracker itself to save battery – especially on Android and older devices. Allow Trait location access set to "Always", turn off battery optimization and power saving mode for your run, and don't run any other GPS apps at the same time.

aufzeichnung-bricht-ab

lauf-gespeichert-nicht-sichtbar

I saved my run, but it doesn't show up in the calendar – is it lost?

No. If the run was saved without an error message, it's saved. The calendar sometimes still shows an older state – close the app completely and restart it.

run not visible, missing from calendar, workout not saved, run disappeared, cache, restart app, activity missing, saved but gone, calendar not updating, session missing, run not showing

change distance, change duration, edit run, correct activity, wrong distance, wrong pace, adjust kilometers, add manually, edit calendar, GPS inaccuracy, correct time, edit activity, check off manually, fix run

The distance or duration of my run is wrong – can I correct it afterwards?

Yes. Tap the run in the calendar and choose "Edit" – there you can change distance and duration for all running activities.

aktivitaet-bearbeiten

treadmill, indoor, indoor running, without GPS, gym, indoor run, record treadmill, check off workout, correct distance, watch indoor mode, winter, fitness center, log treadmill run

How do I train with Trait on a treadmill?

On a treadmill, no GPS device can measure your pace. So after your run, simply check off the planned workout in Trait manually as done – or correct the distance and duration of a watch import afterwards.

laufband

announcements, audio, voice announcements, pace announcement, speed announcement, lap announcement, interval announcement, countdown, segment, pace guidance, faster slower, kilometer announcement, what gets announced, audio feedback, interval training, voice cues

What does the in-app tracker announce during a run – and does it announce my pace too?

The tracker announces the start, countdown, the beginning and end of each segment, "Lap X", a cue 10 seconds before an interval ends, and the end of the workout. It does not announce your current pace or "faster/slower".

was-sagt-der-tracker-an

music quieter, Spotify, podcast, can't hear announcements, audio focus, ducking, announcements drowned out, headphones, Bluetooth headphones, music interrupts, announcement too quiet, audio priority, music stops

Why doesn't my music or podcast get quieter during announcements – or why can I barely hear the announcements?

Whether music gets quieter during an announcement is decided by your phone, not Trait. Big apps like Spotify are often given higher priority by the system, so the announcements don't always get through.

ansagen-und-musik

ansagen-lautstaerke-abschalten

How do I make the announcements louder, quieter or turn them off completely?

You control the volume of the announcements solely through your phone's volume. There's no off switch in the app – if you want to run without announcements, mute your phone or the media volume.

turn off announcements, disable announcements, volume, quieter, louder, mute, sound off, audio off, turn off voice announcements, media volume, run without announcements, announcements annoying, sound, silence

in-app-tracker-funktionen

What can the in-app tracker do – and is it free?

With the in-app tracker you record your runs via GPS directly on your phone, including audio announcements – in Free, too. It doesn't measure heart rate; for that you need a watch.

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tracker-herzfrequenz-brustgurt

Can the in-app tracker record my heart rate, for example with a chest strap?

No. The in-app tracker can't record heart rate – not even with a Bluetooth chest strap. If you want to train with heart rate, you need a watch like a Garmin or Apple Watch.

heart rate, pulse, chest strap, Bluetooth, pair heart rate strap, HR tracker, heart rate app, heart rate monitor, Garmin, Apple Watch, heart rate sensor, HRM, record pulse, tracker heart rate

was-ist-pro-unterschied-free-pro

What's included in Trait Pro – and what can I use for free?

Free gives you everything you'd also get from a training plan downloaded off the internet: create a plan (as often as you like), record with the in-app tracker including audio cues, and connect one watch or service. Pro is everything that changes the plan while it's running or works intelligently with it.

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abo-varianten-testphase-rabatte

Which subscription options are there – and is there a trial period, discounts or vouchers?

Pro is available exclusively through the App Store and Google Play. In the app you choose between 1 month and 6 months; the stores also have an annual subscription. Prices are shown in the store or in the app. There is no free trial, no free months and no discount codes.

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pro-gekauft-app-zeigt-free

I bought Pro, but the app still shows me as a Free user – what should I do?

In the app, go to Settings → Subscription, scroll down the list and tap “Already purchased? Restore here”. If that doesn't work, you're probably signed in on your phone with a different store account than the one you bought with.

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cancel, cancellation, end subscription, cancel subscription, manage subscription, switch, renew, auto-renewal, cancellation confirmation, App Store, Google Play, subscriptions, payment method, invoice, receipt, contract partner, terms and conditions, cancel by email

How do I cancel my Pro subscription – and why can't I do it by emailing Trait?

Your subscription is a contract with Apple or Google, not with Trait. That's why only you can cancel it – in your store's subscription management with just a few taps. Unfortunately, an email to us won't do anything. Changing the subscription length, receipts and refunds also go through the store.

abo-kuendigen-store

unerwartete-abbuchung-erstattung

I was charged even though I cancelled – or I'd like a refund. How does that work?

Charges come from the store, and only there can you check whether your subscription is really cancelled – deleting the app or deleting your account doesn't cancel it. Refunds can only be requested from Apple (reportaproblem.apple.com) or Google Play; Trait has no access to them.

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pause subscription, suspend subscription, injury, sick, illness, break, credit, extension due to injury, goodwill, interrupt subscription, pause plan, comeback, time off

Can I pause my subscription because I'm injured or sick?

The subscription itself can't be paused – it runs through the store and can only keep running or be cancelled there. But you can pause your training plan in the app at any time and continue later with a comeback.

abo-pausieren-verletzung

platform switch, iOS Android, iPhone to Android, Android to iPhone, transfer subscription, phone switch, new phone, App Store Google Play, take subscription along, device switch, duplicate subscription

I'm switching from iPhone to Android (or the other way round) – what happens to my Pro subscription?

An Apple subscription can't be used on Android and vice versa. Cancel the old subscription in the old store and subscribe to Pro again in the new store. You simply take your Trait account with your plan and data with you by signing in on the new phone.

wechsel-ios-android

neues-handy-login-konto-weg

I have a new phone and end up in an empty account – where are my plan, data and subscription?

Normally Trait recognizes your existing account when you sign in. If that doesn't work, you probably used “Sign in with Apple” with a hidden email and Apple assigned you a new alias address – which is a completely new account for us. Unfortunately we can't merge accounts; but you can restore your Pro subscription in the new account.

new phone, phone switch, login, sign in, account gone, data gone, plan disappeared, Sign in with Apple, hide email, Hide My Email, alias, empty account, new account, merge accounts, reinstall, logged out, device switch

change email, email address, mail address, sign-in method, change login, switch Apple login, Google login, password, change account, change address, account email

Can I change the email address or sign-in method of my account?

No, unfortunately not – neither in the app nor via our team. Your account stays permanently linked to the email address or sign-in method you registered with.

email-adresse-aendern

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How do I delete my Trait account – and does that also cancel my subscription?

You can delete your account directly in the app: Settings → Account → “Delete account” at the very bottom. This deletes all data Trait has ever stored. Your subscription keeps running regardless – you have to cancel it separately in the store.

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How do I get information about my stored data or a data export (GDPR)?

Just send us an email from the address of your Trait account. Our team handles data access requests and exports manually within the legal deadlines. If you only want to delete your data, you can do that directly in the app.

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Why do I have a profile even though I just want to train – and what can others see about me?

Every Trait account automatically comes with a profile. At first, others can only see your name and your profile photo. If you don't want to be recognizable, simply choose a different name and a different picture.

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How do I set my profile to private – and what is still visible then?

In the Crews tab, complete your profile and choose “public” or “private” in the last step. Private means: your name and photo can still be found, but only friends can see your content.

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I'm getting friend requests I don't want – can I turn them off or block someone?

Requests can't be turned off entirely. If you decline the same person twice, they're blocked for you. A private profile as well as a neutral name and a neutral photo also help.

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How do I find friends and crews – and what can I do in a crew?

Use the map in the Crews tab to find runners and crews near you. Crews have a group chat and planned runs you can join; with friends you chat 1:1.

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Can I train together with a friend or take over their training session?

Taking over other people's training sessions or running in a linked session isn't possible at the moment. You can see when your friends train and arrange to meet up for crew runs. We're happy to take note of further requests.

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How do I report an inappropriate profile or an inappropriate crew?

Send us the name of the profile or crew along with a screenshot. We'll look into the case. You can decline and block unwanted requests yourself.

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