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Subscription, cancellation & account

Can I change the email address or sign-in method of my account?

No, unfortunately not – neither in the app nor via our team. Your account stays permanently linked to the email address or sign-in method you registered with.

The email address of your Trait account can't be changed – there's no feature for it in the app, and our team can't switch it either. The same goes for the sign-in method: an account created with “Sign in with Apple” or “Sign in with Google” can't be switched to email and password (or vice versa), and accounts can't be merged.

If you really want to use a different address, the only option is a fresh start: create a new account with the new address and create your plan again. Your previous activities and statistics won't come along. However, when you first connect a watch or service, the last three months of activities are imported, so you won't be starting completely from zero.

Your Pro subscription isn't affected by this: it's tied to your store account and can be restored in the new Trait account – see Restore purchase. If you no longer need the old account, you can delete it: Delete account.

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